RMA Information

Dear Business Partner,

with Ingram Micro, the world will realize the promise of technologyTM. We will focus on enhancing the success of our business partners while embracing its value of innovation.

We created this RMA website for you in order that your defective Entrust Datacard products can be processed in an uncomplicated and fast way.

In order that we could comply your satisfaction we need your effort to fulfill the RMA form sheet. Please, fill in all details and with fully care of descriptions in order to avoid any hesitations during the RMA process.

GENERAL INFORMATION

PRODUCT INFORMATION

(Please describe in very details your proplem. Avoid to write "Ribbon does not work"…etc. )

(Please describe step by step what did you do.)

IMPORTANT: For printers outside warranty, standard inspection charges of USD 180.00 plus USD 60.00 return freight per printer will apply on top of spare parts. Inspection charges of USD 180.00 plus USD 60.00 return freight will also apply in case you decide not to have the printer repaired.

TROUBLESHOOTING INFORMATION

 

Is Printhead mirror dirty?:*

Sensor on place?:*

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Please recheck if you filled in all information what we are in need of to process your RMA request.