Repair Services
With Honeywell Repair Services, it’s easy to get the level of repair coverage and protection that makes the most sense for your business. Our repair services are available in over 70 countries with global pricing and global standards of quality.
Choose from one of our new cost-effective Repair Service contract programs – Complete, Plus or Basic – to get the right amount of coverage and protection you need for your durable, rugged and ultra-rugged products. And for equipment not covered by a contract service plan, you can choose from our Non-Contract Repair Service offerings, which include flat-rate repairs, time-and-materials repairs and more.
Ensure business continuity, workflow performance and protection of your technology investments with Honeywell Repair Services.
Basic - Extended warranty service for peace of mind
- Honeywell's Basic plan offers a 1- or 2- year extension of the original manufacturer’s warranty service, with repair and replacement services and a 10–15 business day turnaround on depot repairs.
Plus - Flexible options for mission-critical equipment and environments
- In addition to basic replacement and repair, the Honeywell Plus plan also covers wear and tear, accidental damage and device replacement. Contracts cover a 3-year period. Depot repair is offered with 2- or 5-day turnaround. Advanced exchange or 48- hour onsite support can be part of a custom support solution.
Complete - Our most comprehensive support package –
and the only repair contract you will ever need
- In addition to all of the repair services provided under the Honeywell Plus plan, this plan also includes accessory, battery and printhead replacement, firmware updates and cosmetic replacements or repairs. Contracts cover a 5-year period. Depot repair is offered with 2-day turnaround service or advanced exchange. Forty-eight hour onsite support can also be built into the program.
Non-Contract Repair Services
- For Honeywell equipment not covered by a warranty or service plan, Honeywell offers flat-rate and time-and-materials repairs, device provisioning and more.
Honeywell Service Partner Program (HSP)
- The Honeywell Service Partner Program is single global program that offers Honeywell printer sales partners the ability to service product to help drive product sales. It is open to printer sales partners that are members of the Honeywell Preferred Partner Program.
Why consider the HSP program for your business?
Partners that achieve the status of a Honeywell Service partner can expect benefits including:
- Accredited Honeywell Service Partner Status that enables repair of products they have sold
- Unlimited access to Honeywell Technical support and escalation
- On-line service spare part information and pricing
- Technical training on HON printer products
- Technical or Firmware revision updates
- Partner Portal, Price books and Documentation
- Replenishment of parts for Warranty/Contract
- Usage of Honeywell repair systems