Protect your thermal printers with Brother's Service Packs

We know you rely on your printers to keep business running smoothly, that’s why we ensure each product is produced to the highest standards and fully inspected prior to dispatch.

We’ve conducted years of research and development and hours of rigorous testing to ensure our products never let you down. However, from time to time things can go wrong, so we feel it’s equally important to make sure expert help is at hand. That’s why we have our ‘CORE’, ‘ADVANCED’ and ‘ONSITE’ Service Pack offerings on all our thermal printers for that extra peace of mind.

With CORE Service Pack you can prolong your standard 3 year Serviecs to 4 or 5 years. By choosing a Service Pack, you have the assurance that you are covered in the event of failure for up to 5 years from the original date of purchase.

Brother ADVANCED Service Pack you experience minimal downtime, providing extra peace of mind that your operations won’t be disrupted. ADVANCED Service Packs offer same working day shipment* with Brother covering the cost of delivery both ways. You can take out ADVANCED Service for 3, 4 or 5 years and experience hassle-free turnarounds to keep your processes running smoothly.

Brother ONSITE Service Packs for TJ industrial label printers are available to ensure you receive urgent support when you need it. Our service technicians will be onsite the next working day* to get your printers back to working at the high standards you expect, ensuring minimal downtime. Enhance your Brother thermal printers For cover against unexpected disruptions, Brother ONSITE is offered for 1 or 3 years depending on your requirements. If you want to try this service for one year to begin with, we also offer the option to extend for extra peace of mind.